Thank you for choosing Arimas Systems. We take great pride in the quality and reliability of our products. Due to the specialized nature of our business, we maintain a strict All Sales Are Final policy. However, we understand that issues can arise during shipping, and we are committed to addressing them promptly and professionally.
Shipping Damage
If your order arrives with shipping damage, we will gladly assist you in returning the product for a full refund. To initiate the return process, please follow these steps:
- Report the Damage: Contact our customer service team within 7 days of receiving your order to report any shipping damage.
- Provide Proof of Damage: Please send clear photographs of the damaged product, along with the original packaging, to support@arimassystems.com. These photos will help us assess the situation and expedite your return.
- Return Shipping: Once your claim is approved, we will provide you with a pre-paid shipping label. Simply package the damaged product securely and drop it off at the nearest shipping location.
- Refund Process: After we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.
Important Notes:
- All Sales Are Final: Except in cases of shipping damage, we do not accept returns or issue refunds for any other reason. Please ensure that you review your order carefully before completing your purchase.
- Shipping Damage Claims: All claims for shipping damage must be made within 7 days of receiving your order. Claims made after this period may not be eligible for a refund.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team at support@arimassystems.com. We are here to help and ensure that your experience with Arimas Systems is a positive one.
Need Help?
Contact us at support@arimassystems.com for questions related to refunds and returns.